Refund policy

Refund & Returns Policy

At TexasBuckaroo, we want every order to feel like a little piece of Texas delivered to your door. This policy explains how returns, exchanges, and refunds work so you always know what to expect.

How to Start a Return

To begin a return, email us at Hola@texasbuckaroo.com within 30 days of the delivery date. All returns must be mailed to:

TexasBuckaroo 3200 Wilcrest Dr, STE 170 Houston, TX 77042

Return Eligibility

We accept returns for both defective and non‑defective items as long as they are:

In new, unused condition
Returned within 30 days
Sent back in original packaging when possible

We also accept exchanges for eligible items.

Return Costs

We accept returns within 30 days of delivery for most items.
Non‑Food Items: Free returns within 30 days. A prepaid return label is provided at no cost.
Food Items: Returns are accepted, but the customer is responsible for return shipping unless the item is defective or incorrect.
Defective or Wrong Items (All Categories): We provide a free prepaid return label.
Restocking Fees: We do not charge restocking fees.

Refund Processing

Once your return arrives at our facility, we inspect it and process your refund within 7 business days. Refunds are issued to the original payment method.

You will receive an email confirmation once your refund has been issued.